October 1, 2019
Briggs & Veselka, again has earned client satisfaction scores three times the average for the accounting industry.The results came after a four-month process of conducting personal interviews with corporate clients and online surveys.
Additionally, the firm received high scores for individual service characteristics of technical knowledge and communications.This is the third year the firm has conducted such research, and the third year the scores were quadruple those of its peer group nationally.
“We are proud to earn this distinction for the third year in a row,” said Adam Dimmick, Chair of the firm’s audit department. “We appreciate the loyalty of our professionals, and the support we receive on a daily basis from our clients,” he added. “In a hyper-competitive market, it’s nice to know that our clients see the value of our services,” added Jason Sanders, Chair of the firm’s tax department.
The scores earned by Briggs & Veselka are comparable to the client satisfaction scores earned by brands such as Southwest Airlines and Starbucks.
Anecdotally, the firm also received positive comments on the consistency of the service teams, and accessibility of shareholders, managers and staff throughout the year and especially during filing deadlines.
One particular comment that captured the essence of our client satisfaction came from a middle market construction client who said, “B&V is transparent and you do things right. Your values are our values, and it’s a good cultural fit between our companies.”
The firm values are reflected not only in the aforementioned quote, but also in that the firm was again named to the Best Places to Work list by the Houston Business Journal. The exact rankings will be announced later this month.