Faster. Cheaper. Better. The point of operational excellence is to make companies more efficient and therefore more effective in the marketplace. Rather than thinking about operational excellence in terms of an inward-facing function, we learned a new way of thinking in these discussions with Grayson Hoberg, Chief Operating Officer, Kerr Consulting and John Cooney, a parner with Briggs & Veselka who has seen the inner workings of companies in a variety of industries and in a spectrum of sizes.

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