Long View Video Series

OPERATIONAL EXCELLENCE

“If you live by the mantra ‘what gets measured gets done’, then your people may never do the immeasurable.”

John Cooney
State & Local Tax Shareholder
Briggs & Veselka

What Gets Measured Gets Done

The current thinking is that operational excellence result from the triad of people, process, and technology. The most difficult element, experts say, is the people part. These interviews will delve into the importance of measurement and accountability in your people–the one factor you really can’t automate. Featuring Mush Khan of APS Plastics & Manufacturing; and John Cooney, Shareholder with Briggs & Veselka.